lowongan Metraplasa

(Senior) Operations Manager

Metraplasa is an e-Commerce joint venture between PT. Telkom Indonesia and eBay. We are looking for an Operations Manager to start immediately. The role reports to General Manager and will be influential in shaping the operations department from day one.
Duties & Responsibilities
• Focus on operations delivery initiatives to increase revenue as well as customer experience and decrease expense
• Manage team responsibilities including but not limited to: seller management, payment collection and Logistics
• Develop action plans to designing and implementing operational processes, policies and standard operating procedures
• Monitoring, maintaining and improving Service Level Agreements with vendors (seller, payment, logistics) and internal operations team
• Lead fact-gathering sessions to pinpoint the root cause of operational or logistical issues, propose changes to current processes and/or implement new processes
• Drive process and program improvements across the Business Operations teams and demonstrate results
• Document and present status updates, timeline on initiative projects and issue resolution
• Manage issue escalations and drive resolution to ensure customer satisfaction
• Communicate operational-related business risks and opportunities to Senior Management team
• Bachelor’s degree in engineering or can document the process of saving Princess Peach
(or anything – getting to work, writing a blog, organizing a trip)
• Can explain what each of eBay and Telkom does to our grandmother
• Even better if able to effectively communicate the above two points in quick, simple, plain Bahasa Indonesia and English
• Previous experience in managing complex operations, ideally within e-Commerce and/or retail
• Experience with designing and implementing business processes
• Demonstrated resource planning and prioritization skills
• Ability to work with data and apply analytics/statistics into refining business operations
• Some experience with implementing IT systems and technology in the area of operations
• Working knowledge of customer service and finance
Desired attitudes/behavior:
• Entrepreneurial
• Can-do mindset
• Willing to get hands-on and into details
• Possess a good sense of cost-benefit on quality vs. speed in performing all activities
• Empathy, customer-centric
• Working with various internal and external stakeholders, ability to influence without formal authority but with collaborative approach
You will work with the best people from global e-Commerce player, the largest telco in the nation and experienced people in the retail / internet business in this growing and exciting market.
Please contact Adi at adi.nagara@metraplasa.co.id to discuss.


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